LBE Desktop Helpdesk

Easy to use helpdesk software. No extensive training required. Easily configured to reflect the way you work. Uses e-mail to keep everyone informed. A complete audit trail of all actions is maintained. Extensive reports are generated.

Pros: Easy to use helpdesk software that is suitable for small, medium or large businesses. Pricing is quite affordable, yet it is powerful helpdesk software helps manage and control helpdesk operation. It can be set up to work according to the workflow that is matched to your business needs. The package is simple to learn and minimum of training can get operators productive. No specialist visit is required for set up either. The application can scale easily as the data used grows. You can start with a simple database as Access and then graduate to large scale databases like Microsoft SQL Server and Oracle. LBE Help Desk Software helps increase customer satisfaction, reduce customer downtime, reduce support call numbers, improves efficiency. This desktop product version is for the use of customer support representatives. Complete control is given over how data is presented, and the desktop help desk software comes with powerful predefined filters, shared data views, text macros and more. Extensive reporting is available. Monitor your helpdesk activity, performance and expenditure. Graphical representations help comprehension quicker, HTML formats lets you publish the data quickly. Text macros help prepare support staff respond to customer communication quickly. E-mail support helps maintain communication between the representatives as well as with customers when a job is actioned or created. Other activities include complete audit trail of what actions were taken and by whom, manage support contracts by expiry date and/or number of new Jobs, automatic escalation of job priority, transfer, track hours and cost, link files to helpdesk jobs, child Jobs that must be completed before completing the `Parent` Job and knowledge base that makes it easy to find answers.

Cons: Nothing adverse noticed.

Overall it is quite extensive in its coverage, has rich set of features and is easy to learn and use. This is a candidate for 4 star level.

Easy to use helpdesk software, sensibly priced to suit all businesses. Powerful HelpDesk Software:- LBE helpdesk software will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:- Many of our customers have told us they looked at helpdesk software which is more than 10 times our price - but, in their words, wasn't anything like as good. Easy to set up:- You don't need an expensive on-site visit from us to install LBE Helpdesk. Just run the supplied setup, specify the location of your database and you are ready to start. Simple to use:- No extensive training is required. Our customers tell us that one of the major reasons they chose LBE Helpdesk is they found it very easy to understand. Scalable:- LBE Helpdesk uses industry standard databases - Access, Microsoft Sql Server and Oracle. The same database can be shared by all our Helpdesk products. Extensive Reporting:- Supplied with many reports. If you need more, you can build your own using any of the commonly available reporting tools. Rich User Interface:-Complete control over how data is presented (similar to MS Outlook), group records, change fonts/colors etc. Change format according to conditions you define (e.g. to show all overdue Jobs in red). Effectively a reporting tool built-in. Numerous pre-defined filters allow you to show only the information you need, and you can define your own filters. Share data views with other members of your team. Save time:- Text macros save on typing - enter a short word/phrase and the system will automatically replace it with pre-defined text. Ideal for standard replies. Other features:- Adapts to your organization structure. Manage support contracts by expiry date and/or number of new Jobs. Automatic escalation Transfer of jobs between operators. Target completion dates make it easy to see problems are dealt with in time. Track time/money spent.